Privacy Policy

1. About This Privacy Policy

This Privacy Policy applies to the SHIFTLINE website, online store, products, services, and communications operated by SHIFTLINE (“SHIFTLINE”, “we”, “us”, or “our”).

By using our website, you acknowledge that you have read and understood this Privacy Policy. We may update this policy from time to time to reflect changes in our business, technology, or applicable laws.

2. Information We Collect

When you browse our website, contact us, create an account, or place an order, we may collect information such as:

• Full name
• Email address
• Mobile or telephone number
• Billing address
• Shipping address
• Order and purchase information
• Customer service communications
• Information voluntarily submitted through forms

We may also automatically collect certain technical information, including IP address, browser type, device information, operating system, pages visited, referring website, and general website usage information.

3. How We Use Your Information

We may use collected information to:

• Process and fulfill orders
• Arrange product delivery
• Process payments through authorized payment providers
• Provide customer support
• Respond to enquiries and requests
• Improve our website, products, and services
• Prevent fraud, abuse, and unauthorized activity
• Maintain business and transaction records
• Comply with applicable legal and regulatory requirements

4. Marketing Communications

If you voluntarily subscribe to our marketing communications, we may send information about new products, offers, promotions, automotive-care content, and SHIFTLINE updates.

You can unsubscribe from promotional emails at any time by using the unsubscribe option included in the communication or by contacting us.

5. Payment Information

Payments may be processed through third-party payment gateways. SHIFTLINE does not intend to store your complete debit card, credit card, UPI PIN, banking password, or other sensitive payment credentials on our own servers.

Payment information may be collected and processed directly by the relevant payment service provider according to its own privacy policy and security practices.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve functionality, remember preferences, understand website usage, maintain sessions, and improve the shopping experience.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

7. Sharing of Information

We do not sell your personal information.

We may share necessary information with trusted service providers that help us operate our business, including:

• Payment processors
• Courier and logistics partners
• Website hosting and technology providers
• Customer support providers
• Marketing and analytics providers
• Professional advisers where necessary

Information may also be disclosed when required by applicable law, regulation, court order, governmental authority, or to protect the rights, safety, and security of SHIFTLINE, our customers, or others.

8. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure. You should therefore understand that online transmission always carries some level of risk.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business records, resolving disputes, preventing fraud, and complying with applicable legal obligations.

10. Your Privacy Rights

Subject to applicable law, you may have rights relating to your personal information, including the ability to request access, correction, updating, or deletion of certain information.

You may also have the right to withdraw consent for certain processing activities where consent is the applicable legal basis.

To make a privacy-related request, please contact us using the contact details provided below.

11. Third-Party Websites

Our website may contain links to third-party websites, payment services, social media platforms, or other external services.

SHIFTLINE is not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing the privacy policy of each third-party service you use.

12. Children’s Privacy

Our website and services are intended for general consumers and are not specifically directed toward children.

We do not knowingly request personal information from children where doing so would be prohibited by applicable law.

13. Changes to This Privacy Policy

SHIFTLINE may modify or update this Privacy Policy when necessary. Any updated version will be published on this page with a revised effective or last-updated date.

14. Contact SHIFTLINE